Returns & Exchanges Policy
At shop100stars.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it according to our returns policy.
Eligibility for Returns
- Returns are accepted within 30 days from the date of delivery.
- Items must be in their original condition: unworn, unwashed, and with all tags still attached.
- For hygiene reasons, certain products (such as intimate items) may not be eligible for returns.
How to Return
To initiate a return, please visit our Returns Portal at shop100stars.com. You will need to provide your order number and email address to generate a return label.
Once you’ve received your return label, pack the item securely and drop it off at the nearest return location. Please ensure the item is returned in its original packaging, if possible.
Exchanges
If you would like to exchange an item for a different size or color, simply follow the return process and place a new order. We recommend that you return the original item first and place a new order to avoid any delays in getting the new item.
Refunds
Once your return is received and processed, we will notify you via email. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to a fault on our part.
Non-Returnable Items
- Gift cards
- Sale or discounted items (unless faulty)
- Personalized or custom-made items
Faulty Items
If you receive a damaged or faulty item, please contact us immediately. We will assist you with the return or exchange process and ensure that you receive a replacement or full refund.